Outer Island Excursions witholds a 25% non-refundable deposit at the time of the reservation.
You may reschedule your tour without additional charge up until 72 hours before your departure date for any other available tour date. You may only reschedule your tour 3 times or you will be subjected to an additional fee.
No cancellation or rescheduling within 72 hours of your departure date. No-shows will be charged in full.
Only one discount may be applied to each event. Once you have purchased your tickets or made your reservation, all transactions and reservations are final and will not be reduced or refunded unless otherwise stated in this policy.
Outer Island Excursions may cancel tours due to severe weather or other unforseen circumstances. Refunds will be issued or passengers will be allowed to reschedule to any available date for no additional fees if a trip is cancelled in advance by Outer Island Excursions.
If mechanical failure or other unforeseen circumstances result in the reduction of the duration of the tour, refunds will not be issued if wildlife viewing, fishing, kayaking, or other scheduled activity has already occurred.